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FAQs

Most viewed articles and topics

Why does my phone occasionally stop charging before it reaches 100%?

Charging protection is enabled during low or high temperatures – this is to ensure the battery performs optimally and safely. To continue charging at normal speeds, please move your phone to a room-temperature environment.
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My phone won’t charge. What should I do?

First ensure the issue isn't with the power source or socket you're using - you can quickly check this by plugging your phone into a different outlet, then checking if it charges. If the socket is not the issue, try taking a closer look at the power cable or charging port on your phone, ensuring everything appears as it should. Then, try turning your phone off completely and plugging it into the socket - bear in mind if the battery is completely drained, it might take up to 2 or 3 minutes to start charging.
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How do I hard reset my smartphone and completely restore it to the original factory settings?

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Popular topics
Service and repairs

Service and repair

Walk-in service and repairs

If you bought your phone from a shop or an operator, please take it back to the store you bought it from to receive service and repairs.
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Warranty and insurance

Warranty

Check warranty

To check whether your warranty is valid, enter your device IMEI code.
Where do I find the IMEI code?
Android phones To find the IMEI code on your phone, go to Settings > About Phone > Status > IMEI Information. If your phone has two IMEI-codes, please provide IMEI1.
Classic phones To find the IMEI code on your phone, enter *#06# on your keypad when on the main screen.

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